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WebMar 23, 2024 · Before taking inbound calls, follow these steps to get started: Sign in to the Zoom desktop client. Click the Contact Center tab. You will be prompted to allow Zoom access to your microphone. Click Allow to allow Zoom to use your microphone. Note: This is required to use contact center features. In the status drop-down menu located in the top ... WebContact Center. A contact center supports customer interactions across a range of channels, including phone calls, email, Web chat, Web collaboration, and the emerging adoption of social media interactions, and is distinct from telephony-only call centers. Although contact centers support more than one channel, they do not necessarily … WebMay 17, 2024 · 2. The Rep Works on the Customer's Issue. After the call is transferred to the appropriate representative, the customer service agent will work on resolving the customer's issue. Successful reps possess a blend of experience, product knowledge, and communication skills which helps them fulfill customer needs. fifa open packing 22